Welcome to IRCA's quarterly e-zine.
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For more information regarding this publication please e-mail irca@irca.org or visit the IRCA website at www.irca.org
In this issue: features, case studies and interviews covering CRM, ethical trading, healthcare auditing, international certification and more
Read about quality standards news, event information and the latest updates from IRCA
Have a look at INform readers' questions and opinions on our open letters page
Get involved and let us know what you think of INform - we welcome your comments
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