INform reveals another of the Auditing Practices Group's ISO 9001:2000 guidance documents. This issue's paper illuminates customer feedback processes
Using the experiences of training organization Batalas, Derek Gravestock examines the typical problems auditors may face in practice when looking at customer satisfaction
Sheila Oliver and Kris Riley explain how ISO 9001 was used as a framework to help standardize clinical practice across two hospital sites
Julia Dobson from Marks & Spencer (M&S) discusses how far the company has come in terms of ethical trading
Is it possible to be a certification body and have a consultancy within the same organization? Roger Brockway, UKAS' former external affairs director, sets the record straight
Simon Feary, director IRCA, looks back at the changes within IRCA and the certification industry in the last ten years
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