IRCA INform

Guide 83: Business Management

and Integration Edition

Management and integration features

ISO Guide 83 - A revolution for management system standards?

David Smith introduces a new guide set to impact all management system standards

PAS 2050:2011 - Bridging the gap between product carbon footprinting theory and practice

Maria Varbeva-Daley assesses the recent revision of the world's first product carbon footprinting standard

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Auditor guidance

The challenges for a pharmaceutical auditor in a changing industry

Sharon Shutler looks at the changing role of the pharmaceutical auditor

ISO 27002 vs. COBIT - Security information planning

Mónica María Toro García examines the effectiveness of information security planning

Using technical experts on an audit team

The Auditing Practices Group provides guidance on how to use technical experts to help carry out an effective audit

Managing customer complaints

The Auditing Practices Group provides guidance on effective management of customer complaints

Extras

More than ISO 17021?

Vince Desmond calls for changes to how the certification industry operates

Case study: Caterpillar - A quality management system

Neil Anderson outlines the significance of Caterpillar's IRCA-recognized internal management system

60 second interview - Peter Lomas

We speak to Peter Lomas, IRCA scheme manager, about his work and the challenges of running IRCA-approved training courses