Welcome to IRCA's quaterly e-zine.

Features

Management and integration features

• ISO Guide 83 - A revolution for management system standards?
• PAS 2050:2011 - Bridging the gap between product carbon footprinting theory and practice

Auditor guidance

• The challenges for a pharmaceutical auditor in a changing industry
• ISO 27002 vs. COBIT - Security information planning
• Using technical experts on an audit team
• Managing customer complaints