What is ISO 10014:2006?

ISO 10014:2006 provides guidelines for realizing financial and economic benefits from the application of the ISO 9000 quality management principles.

ISO 10014:2006 is directed to top management of an organization and complements ISO 9004 for performance improvements. It provides examples of achievable benefits and identifies management methods and tools that are available to assist with the achievement of those benefits.

Due to the lack of appreciation for each other’s perspectives and the absence of a common language, top management and quality professionals often reach an impasse. Top management’s view of operations is usually expressed in financial terms. Quality, on the other hand, expresses itself using data and details that support reduction of variation or improvement, but often only implies the resulting financial gain.

The standard is based on the process approach and plan-do-check-act model of ISO 9000. It examines the eight quality management principles underlying the series and describes how implementing them can achieve financial and economic benefits. Designed to be as practical as its subject, the standard includes self-assessment as a gap analysis tool.

ISO 10014:2006 consists of guidelines and recommendations, and is not intended for certification, regulatory or contractual use.