Information Technology Service Management
Information Technology systems and services are a key component of global trade and a breakdown in these systems can cause a considerable risk to business continuity. Within
the context of the ISO 20000 standard, information
technology services should provides confidence that IT suppliers can design and supply IT services that consistently meet customer needs. The purpose of our Information Technology Service Management (ITSM) Auditor Certification Programme is to provide confidence to accredited certification and to business and industry that auditors certified to this programme are competent.
The IRCA ITSMS auditor programme has been developed in partnership
with
Japan Information Processing Development Corporation
(JIPDEC), in response to
the demand for competent auditors of Information Technology Services Management
Systems. The programme supports third party certification: we
certify the different categories of auditors - those employed
by certification bodies/registrars, consultants and internal
auditors. We also develop and promote good auditor training
and auditing best practice.
Benefits to organizations
- Confidence that IRCA certified auditors have the appropriate
training and skills
Benefits to certification bodies
- Re-assurance that IRCA auditors employed to audit organizations'
quality management systems for certification to ISO 20000 are
competent and committed to continuing professional development
Benefits to auditors
- Recognition that you can conduct process-based audits competently
against ISO 20000 for clients worldwide
The ITSMS auditor programme is based on these standards:
-
ISO 20000:2005, Information Technology – Service Management:
Part 1: Specification
Part 2: Code of practice
and the auditing guidance standard:
-
ISO 19011:2002, Guidelines on Quality and/or Environmental Management Systems Auditing