Information Technology Service Management Systems (ITSMS) courses

ITSMS auditor conversion course

Who should take this course?

Auditors with competence in another process based management system (i.e. QMS, ISMS) who wish to acquire the skills and knowledge to audit against ISO/IEC 20000-1 Part 1. (Course requirement for certification as an auditor on the ITSMS auditor programme)

What will I learn?

• The management systems approach to identifying and managing IT Service Management
• The purpose and content of the ISO 20000 series of documents
• Specific ITSMS audit approaches

How long?

3 days plus a 2-hour examination

ITSMS auditor/lead auditor course

Who should take this course?

Those intending to acquire the competence to audit an organization's ISO/IEC 20000-1 Part 1 based management system, either as third or second party auditor. (Course requirement for certification as an auditor on the ITSMS programme)

What will I learn?

• The process approach to ITSMS and auditing
• The purpose and content of the ISO 20000 series of documents
• How to plan, complete and report the audit of an entire ITSMS

How long?

5 days plus a 2-hour written examination