Knowledge Bank - Latest additions
Featured articles:
Auditing guidance
Auditing: service sector vs. manufacturing
Paul Simpson and Dr Vishnu Kanhere discover what the big differences are between an audit in the service sector and in the manufacturing sector.
Two case studies accompany this article:
Case study - Service sector
Case study - Manufacturing sector
IRCA INform 15, 2007
An inside job: internal auditing
The problems and pitfalls of internal auditing can be avoided with a little forward thinking. Denise Robitaille discusses how to get the best from the auditing process, and the auditees.
IRCA INform 15, 2007
Auditing the procurement and supply chain processes
Guidance on how certification auditors should assess compliance to the requirements of clause 7.4 of ISO 9001:2000.
APG Paper, 2007
Too hot to handle
Clyde M. Hedin and Garabet H. Kassakhian discuss how to proceed if an insider divulges a "sensational tip" right before your audit.
The Auditor, June 2007
You can't consult, but...
Bob Abbott tests
how far third-party auditors can go to add value during an audit.
The Auditor, April 2007
Sector-related
Quality
Business continuity and societal resilience
Organizations do not operate independently of society. Kenji Watanabe argues that business continuity must look at the bigger picture
IRCA INform 22 , 2009
ISO 9001:2008 - what will it mean?
Are you worried about how the new version of ISO 9001 will affect you? Chris Cox and John Hele give their expert view on the changes.
IRCA INform 19, 2008
Sector specific standards
Is there really a need for sector specific standards? INform looks at standards in the food, pharmaceutical, automotive and telecoms sectors.
IRCA INform 15, 2007
A worldwide analysis of ISO 9000 standard diffusion
A cross-section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems.
Emerald Publishing, 2007
In Line for Excellence
Winston Edwards explores why resistance is so commonplace in the quality profession.
Qualityworld, March 2007
Bridging the gap between quality management systems and product quality
Ennio Nicoloso believes the real test of a quality management system is the extent to which it leads to the product the customer wants.
ISO Management Systems, January 2007
Environment
BS 8901: creating sustainable events
Catherine Golds takes a closer look at the first standard aimed at ensuring events are organized sustainably
IRCA INform 22, 2009
Counting carbon with PAS 2050
Sarah-Jayne Russell examines the standard that helps businesses assess the carbon footprint of their goods and services
IRCA INform 22, 2009
ISO 14064 environmental standard
Climate change is widely described as one of the biggest threats to humankind. Paul Reed looks at recent developments in international GHG assurance standards.
Qualityworld, March 2007
Health & Safety
OHSAS 18001: nine months on
When OHSAS 18001 was published in 2007 there was a flurry of interest. Almost a year later, David Smith examines further developments
IRCA INform 18, 2008
Helpdesk - OHSAS 18001
David Smith discusses the recent changes to OHSAS 18001 and why they have come about.
Qualityworld, March 2007