Knowledge Bank - Quality

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General quality issues

NEW Business continuity and societal resilience
Organizations do not operate independently of society. Kenji Watanabe argues that business continuity must look at the bigger picture
IRCA INform 22 , 2009
Balancing quality and innovation
As companies demand more from their audit, Anil Kumar looks at how innovation will play a huge role in the industry over the coming century.
IRCA INform 17, 2008
Sector specific standards
Is there really a need for sector specific standards? A look at standards in the food, pharmaceutical, automotive and telecoms sectors.
IRCA INform 15, 2007
In Line for Excellence
Winston Edwards explores why resistance is so commonplace in the quality profession.
Qualityworld, March 2007
Bridging the gap between quality management systems and product quality
Ennio Nicoloso believes the real test of a quality management system is the extent to which it leads to the product the customer wants.
ISO Management Systems, January 2007
Game plan
Richard Jones discusses managing projects in quality and quality in projects.
Qualityworld, November 2006
Root map - root cause analysis
Duke Okes outlines some common problems encountered when trying to carry out effective root cause analysis.
Qualityworld, September 2006
Information highway
Patrick Walsh examines the importance of quality management within information technology and knowledge management systems
Qualityworld, June 2006
The Total Picture
Denis Leonard takes a holistic approach to total quality management
Qualityworld, 2005
Quality Manager Survey, Peter Burcher & Gloria Lee, 2005
Case study - tile manufacturer, Azfar A Khan, 2005
The ultimate definition of 'quality', Jim Wade, 2005
Case study - healthcare, Emma Challans, 2005
Case study - healthcare, Peter Thomson, 2005
Involving people in a QMS, David Corrigan, 2004
Competence & Training, Stephen Russel, 2004
Case study - a conference centre, Hans Risman, 2004
Customer focus, Derek Gravestock, 2004
Case study - healthcare, Sheila Oliver, 2004

ISO 9001:2000 and associated standards

NEW ISO 9001:2008 - what will it mean?
Are you worried about how the new version of ISO 9001 will affect you? Chris Cox and John Hele give their expert view on the changes.
IRCA INform 19, 2008
A worldwide analysis of ISO 9000 standard diffusion
A cross-section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems.
Emerald Publishing, 2007
Taking credit?
David Hutchins examines the credibility of ISO 9001 third party certification
IRCA INform 11, 2006
ISO 9001 & financial performance, Tom Nicholls, 2005
Transtion to ISO 9001:2000, Derek Gravestock, 2004
NEW ISO/TS 16949:2002, Graham Colbrook, 2004
Benefits of ISO 9001:2000, Dave Powley, 2003
How ISO 9001:2000 will affect auditors, Peter Lomas, 2003