Knowledge Bank - IT Service Management
Return to Knowledge Bank menu
- All systems go - NEW ADDITION
Dennis Adams discusses some of the challenges of managing IT production and how they can be addressed
Qualityworld, February 2007
- IT service management - ISO 20000
Robert Maddison looks at the implications that the standard will have on the future delivery of IT services
IRCA INform 14, 2007
-
Auditing electronic-based management systems
Test your knowledge and get to grips with best practice auditing in the technological age
IRCA INform 14, 2007
- How to audit a patch process
A step-by-step guide to patching network operating systems, from implementation to auditing
IRCA INform 14, 2007
- ISO 20000 Auditor Briefing Note (IRCA/1001), 2007
- Security management systems for the supply chain - ISO/PAS 28001:2006, IRCA INform 13, 2007
- Information highway
Patrick Walsh examines the importance of quality management within information technology and knowledge management systems
Qualityworld, June 2006
- IT under scrutiny
Alan Calder and Steve Watkins discuss how ISO 27001 is refocussing IT security activity within an organization
IRCA INform 11 , 2006
- Auditing electronic-based management systems
APG Paper, 2005
Return to Knowledge Bank menu