ISO 9001: non-conformances and advice on establishing supportive audit evidence

An insight into one health authority’s practices, where clinical governance guidelines and third party audits have helped struggling dental practices

IRCA’s groundbreaking new sustainability assurance certification programme has been completed by its first practitioners from Ernst and Young

The first ‘hot topic’ question in the last issue asked what readers thought of integrated management systems and elicited many responses (click here) - Ian Dalling gives his opinion

Sheffield south west Primary Care Trust has discovered that the key to clinical excellence is handing back control to the end users – the patients themselves

New sophisticated research methodologies to assess the influence of ISO 9001 on financial performance around the world

Corporate social responsibility should not be just a temporary strategy adopted to impress stakeholders - it is a fundamental way of giving direction to the whole organization